FAQ

Frequently Asked Questions (FAQ)

 

1. What products do you offer?

We offer a range of stylish, high-quality designer clothing and accessories, including outerwear, dresses, tops, scarves, bags, and more. Our goal is to provide fashion-forward yet affordable pieces that keep you looking smart and sophisticated.

2. Do you ship internationally?

Currently, we ship within Australia, United States, New Zealand & United Kingdom only. We offer standard shipping options to all locations with free of cost.

3. How long does delivery take?

For standard shipping, delivery typically takes 6-14 business days, depending on your location. You will receive a tracking number as soon as your order is dispatched.

4. Can I return or exchange an item?

Yes, we offer returns and exchanges on eligible items within 30 days of delivery. Items must be unworn, unused, with tags still attached, and in their original packaging. Please see our Return Policy for more details.

5. How do I start a return?

To initiate a return, simply contact our Customer Care team at returns@marknmode.com with your order number and reason for return. We’ll provide a return shipping label and further instructions.

6. What if I receive a faulty or incorrect item?

We strive to ensure every item reaches you in perfect condition. If you receive a faulty or incorrect product, please contact us at - returns@marknmode.com within 7 days, and we will arrange for a refund, replacement, or repair at no additional cost to you.

7. Can I track my order?

Yes! Once your order has been dispatched, you will receive a tracking number via email. You can use this number to follow the progress of your delivery. Alternatively, use our tracking order section on website to track your order. 

8. How can I ensure I order the right size?

We provide a detailed size guide on each product page to help you find the best fit. If you're unsure or between sizes, feel free to contact our team for assistance at - customerservice@marknmode.com

9. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, for your convenience.

10. Can I change or cancel my order?

Once an order is placed, it begins processing immediately, so changes or cancellations may not always be possible. Please contact us as soon as possible if you need assistance with an order change at - customerservice@marknmode.com

11. How can I contact your customer service team?

You can reach our friendly Customer Care team via email at customerservice@marknmode.com We are available Monday to Friday from 9 AM to 6 PM AEST.